The phone rings. It’s a concerned citizen who wants to know when a pothole on her street will be fixed. A pinging text alert reminds that a fundraiser event is tonight. An email pops up into her inbox. It’s a man complaining about his neighbor’s dog. It’s only 6:45 a.m. but as Councilmember Melissa Head slips into her shoes and heads out the door, she knows it’s going to be a busy day, like most of her days.